Refund policy

Refund & Return Policy

Last Updated: July 18, 2026

At Keepsa Studio, every product is custom-made and personalized specifically for each customer after an order is placed. Because of the personalized nature of our products, please read our policy carefully before making a purchase.

Returns

We do not accept returns on customized or personalized products.

Since every item is manufactured according to your selected design, text, photo, name, or customization details, it cannot be resold or reused.

Please review your personalization details carefully before placing your order.

Order Cancellation

Orders may only be cancelled before production has started.

Once your order enters the production process, it cannot be cancelled, modified, or refunded.

If you need to request a cancellation, please contact us immediately after placing your order via:

Email: hello@keepsa.in

WhatsApp: +91 84461 27268

We will do our best to assist if production has not yet begun.

Refunds

Refunds are provided only in the following situations:

  • Your order cannot be fulfilled by Keepsa Studio.

  • You receive the wrong product.

  • You receive a product that is damaged during transit.

  • The product has a manufacturing defect.

Refunds will not be issued for:

  • Change of mind.

  • Incorrect customization details submitted by the customer.

  • Spelling mistakes, names, dates, or images provided by the customer.

  • Minor colour variations caused by screen settings, lighting, or printing processes.

  • Delivery delays caused by courier partners or circumstances beyond our control.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

To help us investigate your claim, please provide:

  • Your Order Number

  • Clear photos of the product

  • Photos of the outer packaging

  • An unboxing video (recommended for faster resolution)

After verification, we will, at our sole discretion:

  • Replace the product at no additional cost, or

  • Issue a full or partial refund where appropriate.

Replacement Policy

Eligible replacement requests are processed after verification and shipped at no additional cost to the customer.

Replacement products follow the same production and shipping timelines as new orders.

Non-Refundable Situations

Refunds or replacements will not be provided if:

  • Incorrect personalization details were submitted by the customer.

  • The customer approved the design (where applicable) before production.

  • The product has been damaged due to misuse, improper handling, or normal wear and tear.

  • The delivery address provided was incorrect or incomplete.

Refund Processing

If a refund is approved, it will be processed to the original payment method within 5–7 business days. The exact time taken for the amount to reflect depends on your bank or payment provider.

Contact Us

If you have any questions regarding your order or this policy, please contact us:

Keepsa Studio

Website: https://keepsa.in

Email: hello@keepsa.in

WhatsApp: +91 84461 27268